Leaving and returning

Make leaving and returning less administrative.

The useful part of arrival is knowing the property has been looked at. The useful part of departure is knowing the closing checks were the ones you agreed. Neither is a guarantee of security.

Conceptual golden-hour photograph of a calm house entrance. Illustrative arrival atmosphere, not a prepared client home.

Arrival care

Pre-arrival property checkA visit timed before you return, covering the areas already agreed.
Maintenance-status reviewWhat is complete, what is booked, and what is still waiting.
Cleaning coordinationA clean arranged where you have asked for one.
Temperature and heatingPreparation where it is authorised and technically appropriate for the system.
Exterior and gardenThe approach and outside space, where those areas are in scope.
Final updateA note of the property as it stands for your arrival.

Conceptual nightfall photograph of a British home with warm windows and a dark green setting. Atmospheric, not a client property.

Departure care

Agreed closing checksThe leaving routine you have set, rather than a generic shutdown.
Visible property conditionHow the home looks at the point you leave it in City Root’s care.
Windows and doorsNoted where they are within scope.
Heating and settingsRecorded or adjusted only where you have authorised it.
Obvious maintenance issuesAnything that should be discussed before the next long absence.
Owner reportA departure note you can read once you are away.

Related: remote owners and property enquiry.

Continue the care

Who looks after the property when you’re not there?

Tell us about the property, how often it is occupied, the type of oversight you require and any maintenance, access or seasonal-care requirements.

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